Disputes Are On The Rise

Protect Your Business and Your Customers

A recent report makes it clear – disputes and friendly fraud have been on the rise over the last 2 years. The good news is that technologies are now available that enable sellers to prevent and resolve disputes at the pre-dispute stage, specifically at the point of customer inquiry with their card-issuing bank. With the right tools, you can prevent disputes before they happen or resolve them before they become chargebacks.

Sellers owe it to themselves – and to their customers – to deploy quick-acting dispute prevention services as an essential feature of customer service at the endgame of the payment lifecycle. Customer and issuer access to purchasing details at the point of customer inquiry can greatly lighten the strain caused by friendly fraud.

How to Prevent Disputes

When you can connect sellers to issuers to provide customers with purchase details in realtime, at the point of inquiry, you can often clarify confusion and prevent disputes.

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How to Resolve Disputes

If it looks like a dispute is unavoidable, there are still solutions that help circumvent a chargeback at the pre-dispute stage. Using automation and connecting issuers and sellers can resolve the dispute before it ever becomes a chargeback, allowing dispute ratios and monitoring programs to be unaffected.

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Pre-disputes

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Dispute Ratio

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A dispute doesn’t have to become a chargeback. With the proper data and tools, disputes can be avoided or resolved quickly. Click the image to enlarge.