Compelling Evidence 3.0 and Dispute Deflection – One Year Later

Visa Compelling Evidence 3.0 was launched with the aim of creating a fair and equitable dispute ecosystem by balancing the first-party misuse scales.  

Since launch, global merchants have successfully deflected tens of millions of dollars’ worth of pre-disputes. Money that would have previously been lost to fraudsters. The beauty of Compelling Evidence 3.0 is that merchants can now have some control over first-party misuse and take control of troublesome customer relationships.  

Compelling Evidence 3.0 and Dispute Deflection – One Year Later will focus on re-affirming the rule parameters, the benefits for the entire ecosystem, the improvements made, and performance since launch. 

*Source: Verifi Internal Reporting, July 2024

Presenter(s)

Lisa Tennant
SVP Global Client Relations, Verifi

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Luis Vargas
Payments, Google

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